The following is a list of the most commonly asked questions received by the Visual Support Center from our Visual customers.

1

How do I obtain a License Number for a licensed version of the Visual Professional Edition or Roadway Lighting Tool software? Applies to: Visual Professional Edition, Roadway Lighting Tool (Updated: 7/25/2008 9:10:27 AM )

2

How do I Mask an area in my calculation zone that I do not want? Applies to: Visual Professional Edition (Updated: 2/14/2005 4:15:13 PM )

3

Is Visual compatible with Windows 2000, Windows ME or Windows XP? Applies to: Visual Basic Edition, Visual Professional Edition (Updated: 2/22/2005 8:52:22 AM )

4

Where are the photometric files located? Applies to: Visual Basic Edition, Visual Professional Edition (Updated: 7/25/2008 9:11:10 AM )

5

How do I scale my drawing in Visual? Applies to: Visual Professional Edition (Updated: 12/12/2001 3:24:09 PM )

6

Will Visual operate on a network? Will I be able to save my project files on the network? Applies to: Visual (Updated: 5/3/2006 3:13:55 PM )

7

How do I modify the height of a structure after it has been constructed? Applies to: Visual Professional Edition (Updated: 1/31/2002 12:32:26 PM )

8

How do I print a zoomed-in portion of a lighting design in plan, elevation or a 3D view? Applies to: Visual Professional Edition (Updated: 2/12/2002 8:40:00 AM )

9

A luminaire is located outside of the structure. How do I move the luminaire inside the structure? Applies to: Visual Professional Edition (Updated: 12/17/2001 10:04:28 AM )

10

How do I change a luminaire to another luminaire in order to perform a comparison? Applies to: Visual Professional Edition (Updated: 12/17/2001 2:48:27 PM )

11

How do I export a DXF/DWG file from the Print Editor? Applies to: Visual Professional Edition (Updated: 2/14/2005 4:10:07 PM )

12

What should I do when an imported AutoCAD drawing comes in very small? Applies to: Visual Professional Edition (Updated: 2/16/2005 10:03:07 AM )

13

Why does a luminaire jump to a different location (such as the end of a line) when I try to place it? Applies to: Visual Professional Edition (Updated: 12/14/2001 11:01:42 AM )

14

What is the difference between the Lumen Method statistics and the point-by-point values? Applies to: Lumen Method Tool (Updated: 9/25/2000 )

15

In the Lumen Method Tool, why am I unable to move to Step 5 of 5 when I enter only a CU value? Applies to: Lumen Method Tool (Updated: 12/18/2001 4:23:40 PM )

16

What is the correct procedure for exporting from a CAD program to insure the importing of a DXF/DWG file into Visual? Applies to: Visual Professional Edition (Updated: 2/14/2005 4:19:32 PM )

17

How do I place TWO different type luminaires on the same pole? Applies to: Visual Professional Edition (Updated: 6/11/2002 9:58:16 AM )

18

Crash or error message when trying to run Visual Professional Edition, Visual Basic Edition or the Roadway Lighting Tool. Status : None Applies to: Release 2.03.0068 and higher (Updated: 1/14/2004 3:56:48 PM )

19

Illustrations : How to resolve an Illustration not visible in the Print Editor. Applies to: Professional edtion (Updated: 2/14/2005 4:22:19 PM )

20

How to construct a complex structure with a sloped ceiling. Applies to: Professional edition (Updated: 2/19/2004 4:05:43 PM )

21

Can not run Visual setup Status : None Applies to: Visual Professional Edition (Updated: 10/7/2005 9:41:28 AM )

22

Authorization Code is No longer Valid Status : None Applies to: Visual Basic Edition, Visual Professional Edition, Roadway Lighting Tool (Updated: 3/22/2005 10:15:48 AM )

23

Unexpected File Size Status : None Applies to: Visual Basic Edition, Visual Professional Edition (Updated: 3/22/2005 10:14:20 AM )

24

Installation and Activation Recommendations Applies to: Visual Basic Edition, Visual Professional Edition, Roadway Lighting Tool (Updated: 3/23/2005 8:59:39 AM )

25

Scale of Imported DWG or DXF file is incorrect Status : Resolved Applies to: Visual Professional Edition (Updated: 4/6/2005 9:13:13 AM )

26

Toolbar Corrupt Error Status : None Applies to: Visual Professional Edition (Updated: 8/5/2008 10:43:11 AM )

27

Lamp Lumens field (In the luminaire schedule) Applies to: Visual Programs (Updated: 8/7/2008 1:53:20 PM )

28

Default printer does not appear in the print editor Status : None Applies to: Visual programs (Updated: 2/6/2008 3:05:51 PM )

29

Will the Visual program do scotopic lumen calculations? Applies to: (Updated: 9/10/2008 5:22:30 PM )

30

Will footcandle calculations change when drawing has been moved to 0,0 using version 2.6? Applies to: Visual Professional Program (Updated: 10/15/2008 8:49:18 AM )